Q: Can I cut back tree branches growing from my neighbours property?

A: If the tree is not located within a conservation area or not protected by a tree preservation order (TPO) you are allowed to remove branches growing over your boundary, without your neighbours permission. However you can not enter your neighbours garden to reach the branches as this would be trespassing. The branches should be offered back to the neighbour as they are their property.

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Q: Do you provide a free, no obligation quote?

A: Yes, we will arrange a time convenient with you to come and discuss/look at the work you require. We will then e-mail you a written quote.

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Q: Do you leave my garden clean and tidy?

A: Yes, we make sure your garden is left as we found it, taking all the waste product away with us.

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Q: Can I keep the wood for logging?

A: We will happily leave the wood if asked to. We will endeavour to cut the logs into large manageable chunks for you to handle and they will be stacked near to where the tree was dismantled.

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Q: How much noise will you make?

A: Tree surgery is an inherently noisy trade, with chainsaws and woodchippers operating in normally quiet residential areas. There will be some disruption but we will try to keep it to a minimum for the shortest time possible. 

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Q: I have a tree in an awkward place, I'm not sure it will be possible to remove it?

A:It would take extreme circumstances for us not to be able to remove a tree. We always visit the site for quotes, so any difficulties would be assessed early on.

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Q: Access to my garden is limited, how will you do the job?

A: Sometimes access can be a problem but there is always an option. we can get don small alleyways/paths. As a last resort we could take waste through the house with the use of protective sheets.

 

Q: Do I need to be home whilst you work?

A: No, as long as we have access to the job and you are happy for us to carry out the agreed works without you being there. We will still work to the same high standard and leave your garden as we found it.

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Q: Do you work in all Weather?

A: Most of the time work goes ahead in all weather, however occasionally the wind and rain can be to strong and can compromise safety therefore the job would need to be rearranged. This would be assessed on the day, we would keep you informed and a new date discussed.

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Q:Are you fully insured?

A: Yes, we have public liability insurance for your benefit as well as our own. We also have employers insurance.

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Q: How long will the job take?

A: This depends on the individual job but we will give you a rough idea when we carry out the quote.

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Q: What is BS3998:2010?

A:

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Q: What should I do with my pets?

A: Pets are best kept inside when work is being carried out for their safety. 

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Q: How often will my tree need pruning?

A: Tree species such as 

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